JR Americas

JR Service and Repairs

JR Radios and Radio accessories are warranted against manufacturer defects for 3 years from original date of purchase. Warranties are for the original owner, and are not transferrable.

JR Americas does not offer repairs on items that were purchased from a non-authorized JR Americas Retailer. This includes both warranty and non-warranty repairs. JR Americas distribution territory includes North America, South America and the Caribbean.

It is important to confirm that you are buying from an authorized JR dealer to insure warranty and repair coverage on your equipment. Dealers including but not limited to Hobby King and RC Japan for examples are not JR Americas authorized dealer, therefore service on JR products purchased from these vendors is not offered. Items sent to JR Americas service and determined to be purchased from non-authorized JR Americas dealers will be returned in non-repaired condition.

Product Registration

JR Service Center Options

JR products purchased through a JR Americas or Horizon Hobby authorized retailer can be sent to either of the following JR Authorized Service Centers for repair:

JR Americas Service Center

JR Americas Service Center is an official JR-authorized service center located in North America. JR Americas Service is equipped to perform both warranty and non-warranty JR product repairs. As a service to you, we will also recycle your corroded and otherwise compromised batteries unless otherwise notified.

Prior to sending in your return, please print and complete the JR Americas Service form:
http://www.jramericas.com/pdf/jr_americas_repair_service_form.pdf

JR Americas Service Center
2710 N Mattis Ave, Unit E
Champaign, IL 61822
e-mail: service@jramericas.com
Phone: 217-352-7959

Horizon Hobby Service Center

Horizon Hobby Service Center is an official JR-authorized service center in North America. Horizon Service is equipped to perform both warranty and non-warranty JR product repairs. As a service to you, we will also recycle your corroded and otherwise compromised batteries unless you specifically request us not to do so.

Prior to sending your repair items, please complete and submit the Horizon Hobby Service form:
http://servicecenter.horizonhobby.com/Content/Media/pdf/servicecenterchecklist.pdf

Horizon Hobby Service Center
4105 Fieldstone Rd
Champaign IL 61822
Phone: 217-352-1913

Shipping

When sending your JR equipment in for servicing, we recommend that you insure the merchandise and ship via a common carrier (such as UPS or Federal Express) that includes an automated tracking system. Merchandise lost in transit is the responsibility of the shipper. Upon completion, your repair will be returned to you via common carrier. Warranty repair return shipping is covered by the warranty within the Continental United States. All other shipping is charged at the time of the repair. Expedited shipping is available for additional fees.

For all other questions regarding servicing of JR brand products, please contact JR Americas at:
service@jramericas.com

Product Manual Categories

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