Returns
Return Policy
At JR Americas, we try our best for you to be completely satisfied with your purchases. We do what we can to assure you get the exact merchandise you order, and we deliver it in a timely manner. If for any reason you are not satisfied with your order, we will accept returns within 30 days from the date of purchase under the following guidelines:
- Returned merchandise must be in unused condition and in its original unopened packaging, and must be returned to us within 30 days from the date of purchase. A 20% restocking fee will be applied to all returns unless otherwise agreed to in advance.
- JR Americas does not accept returns on International Orders.
- The mounting of upgrade parts, installation and use of Electronics (Gyros, Governors, Batteries, Chargers, etc), charging of batteries, flying of pre-built models, and other similar actions constitutes used merchandise. JR Americas does NOT accept returns on used merchandise. JR Americas does not accept any returns on Lithium Polymer (Lipo) batteries. Any item that has had the package opened will be deemed as used, and will not be accepted for return.
- Items that are returned in a condition deemed by JR Americas as "Not new" due to packaging damage, missing parts, or signs of possible use will be denied return. The customer will be liable for return shipping costs on items not accepted for return. If customer is unwilling to cover return shipping costs, products returned will be discarded at the descretion of JR Americas.
- JR Americas does not accept returns on ANY electronic items without prior approval.
- Returns
- Product Exchanges
- Damaged Merchandise
- Defective Merchandise
- Lost Shipments
- Missing Parts
To request a return, please follow these instructions:
- Go to your order history.
- Find the order with the item(s) you want to return.
- Open the order details.
- Click the 'Request a Return' button found above the order details.